Terms and Conditions for buying / selling goods

1. Bendros taisyklių nuostatos.

1.1. These rules for the purchase and sale of goods determine the mutual rights, obligations and responsibilities of you, who purchase goods in our online store. By purchasing goods in online stores, you agree to the application of these Terms.
1.2. The purchase and sale agreement between you and the above-mentioned online stores is considered concluded when you create a shopping cart, specify a delivery address, select a payment method and, having familiarized yourself with these rules, check the box next to the statement "I have familiarized myself with the rules and agree to them", confirm the order. The agreement is valid until the delivery of the goods is completed.
1.3. Each agreement, i.e. an order for the purchase of goods, is stored in our database.

2. Buyer's responsibilities.

2.1. After placing an order, you must pay the price of the goods and their delivery, as well as other payments (if such are indicated when placing an order) and accept the ordered goods. If you do not accept the shipped goods and they are returned to the seller, the buyer cannot claim any compensation for the goods. After the return of the goods and after a period of 1 month, the buyer has no claims for a refund.
2.2. If the data provided in your order form changes, you must immediately update them.
2.3. The buyer must also comply with other requirements established by the legal acts of the Republic of Lithuania.

3. Seller's responsibilities.

3.1. We undertake to make every effort to enable you to properly use the services provided by the online store. However, we do not guarantee that the online store will operate uninterruptedly or that data transmission will be error-free, and we are not liable for any losses incurred by the Buyer in connection with malfunctions of the online store and/or data transmission errors.
3.2. In the event of important circumstances, we are unable to provide you with the ordered goods, we undertake to offer an analogous product. If we refuse to accept an analogous product, we will refund the money paid to you within 5 business days.
3.3. If undelivered goods are returned due to the fault of the buyer or if they are forgotten to be picked up, no refund is possible. The seller repeats the shipment at the buyer's request at the buyer's expense. After the shipment is returned and a month has passed, the seller treats it as if the buyer no longer needs it and has no claims.

4. Payment for goods.

4.1. When paying for goods, please indicate the order number in the payment destination field of the order. If the invoice for the goods is not paid within 2 days, the order will be canceled and the reservation of the goods will be canceled.
4.2. Payment methods for the goods:

4.2.1. Through the online payment system "paysera.lt".
4.2.2. If an individual order is made, you can also pay for the goods by bank transfer to the bank account specified by us. We will send you the bank details necessary for payment of the order to your e-mail immediately after completing the order.
Note: money transfers may take time, so if the order is urgent - you should send a copy of the order in PDF format by e-mail so that the order can be processed as soon as possible.
4.2.3. Delivery of orders not exceeding 50 EUR in Lithuania costs 5 EUR.
Delivery of orders not exceeding 250 EUR in the European Union, Norway and the United Kingdom costs 20 EUR.
Delivery of orders exceeding or equal to 50 EUR in Lithuania is free of charge.
Delivery of orders exceeding or equal to 250 EUR in the European Union, Norway and the United Kingdom is free of charge.
Shipping of orders to the USA is arranged individually.

5. Delivery of goods.

5.1. The goods are delivered by DPD Lithuania courier, DPD parcel machines, AB "Lietuvos paštas", or the goods are picked up by the Buyer from the location specified by the Seller.
5.2. The goods are delivered in Lithuania, the European Union, Norway, the United Kingdom and the United States of America.
5.3. The delivery price is indicated in the e-store section "Delivery conditions".
5.4. Usually the goods are sent to the address specified by the Buyer within 1-5 business days from the receipt of payment for the goods and transportation of the goods, if the goods are in the Seller's warehouse.
5.5. The exact date of dispatch of the goods and the shipment registration number are indicated in the notification provided by the Seller to the Buyer by e-mail to the email address specified by the Buyer in the registration form.
5.6. You do not have to be the recipient of the goods. If you are giving or purchasing the goods for another person, when completing the order you can indicate another person or another address where the goods will be delivered.
5.7. Upon delivery of the goods to the address specified by the Buyer, the goods are deemed to have been transferred to the Buyer, regardless of whether the goods are actually accepted by the Buyer or by any other person who has accepted the goods at the specified address.

6. Responsibility and privacy.

6.1. The Buyer is responsible for the correctness of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.
6.2. The parties are liable for the violation of the purchase and sale agreement concluded using the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
6.3. We are not responsible for the information provided on the websites of other companies, even if the Buyer enters these websites through the links in our online store.
6.4. We are not responsible for the fact that the color, shape or other parameters of the goods displayed in the online store do not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.
6.5. We confirm that the personal data of all buyers will be stored in accordance with the procedure established by the laws of the Republic of Lithuania. We undertake not to disclose data, except to partners providing goods delivery and transportation services.

7. Return of goods.

7.1. The return of goods is carried out in accordance with the procedure established and valid legal acts of the Republic of Lithuania.
7.2. The return of goods is carried out due to their defect, shortage. The seller is not responsible for damage to the goods due to improper use or improper work of the services during shipping.
7.3. At the buyer's request, the goods are exchanged for an analogous product. If the seller is unable to exchange the goods, the money for the goods, after returning the goods to the seller, is returned within 14 days, by bank transfer to the specified account.
7.4. If the wrong ordered product is received, after the buyer has informed and returned the goods, the seller sends the ordered product at his own expense, and covers the shipping costs incurred by the buyer by bank transfer to the specified account.
7.5. If the buyer did not like the color of the product, the seller changes it to another color, after first returning the product in an unopened and undamaged package. Postage costs are covered by the buyer.
7.6. The product can be returned by Lithuanian Post (registered shipment! ) or via courier services to the address indicated on our website.
7.7. The return of goods to the seller is not possible by cash on delivery.
7.8. For the return of goods, write to e-mail: wildchef.lt@gmail.com
7.9. The return address of goods:
Wild Chef Kitchen, MB
Juodupio g. 33B-3, 11330 Vilnius.

8. Complaints.

We accept complaints by e-mail: info@wildchefkitchen.com. We respond within 15 days.